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Support

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Need Help? This page consolidates all support resources and contact information for the Teads SDK on iOS. Use the appropriate channel based on your needs.

Contact Information​

Technical Support​

Email: support-sdk@teads.com
Use for: Technical integration issues, SDK bugs, implementation questions, validation problems

Account Management​

Email: allpublishers@teads.com
Use for: Business questions, account setup, revenue optimization, placement configuration, app-ads.txt setup

Quick Resources​

Essential Documentation​

Sample Applications​

GitHub: TeadsSDK-iOS - Complete integration examples, all placement types, best practices

Before Contacting Support​

  1. Check Documentation: Review relevant documentation pages above
  2. Search Issues: Check GitHub Issues for similar problems
  3. Update SDK: Ensure you're using the latest version
  4. Test Environment: Reproduce the issue in a clean test environment
  5. Gather Information: Collect logs, screenshots, and reproduction steps

What to Include in Support Requests​

  • Your app name and bundle ID
  • iOS version and device information
  • SDK version you're using
  • Detailed description of the issue
  • Steps to reproduce the problem
  • Screenshots or screen recordings (if applicable)
  • Console logs filtered by teads#LoggerBridge
  • Validation Tool session URL (if applicable)

Common Issues & Quick Solutions​

Integration Issues​

Symptoms: Ads not loading, crashes, integration problems
Quick fix: Check Prerequisites → Run Validation Tool → Review Troubleshooting Guide

Performance Issues​

Symptoms: Slow loading, memory leaks, battery drain
Quick fix: Profile with Instruments → Check deinit cleanup → Review Best Practices

Revenue Issues​

Symptoms: Low fill rates, poor performance
Quick fix: Verify app-ads.txt → Check privacy compliance → Contact account manager

Feedback & Feature Requests​

Email: support-sdk@teads.com
Subject: "Feature Request - iOS SDK"
GitHub Issues: Report Issues

tip

Pro Tip: Keep this page bookmarked for quick access to all support resources. Most common issues can be resolved using the documentation and troubleshooting guides.