Support
Contact Information
Technical Support
Contact: Reach out to your dedicated Partner Manager
Use for: Technical integration issues, SDK bugs, implementation questions, validation problems
Account Management
Email: allpublishers@teads.com
Use for: Business questions, account setup, revenue optimization, placement configuration, app-ads.txt setup
Quick Resources
Essential Documentation
- Getting Started - Formats by integration type
- Prerequisites - Complete setup requirements
- Installation - Install and initialize the SDK
- Privacy & Compliance - GDPR/CCPA/GPP compliance
- Test PIDs and Configurations - Test placements and settings
- Troubleshooting - Common issues and solutions
Sample Applications
GitHub: TeadsSDK-android
Before Contacting Support
- Check Documentation: Review relevant documentation pages above
- Search Issues: Check GitHub Issues for similar problems
- Update SDK: Ensure you're using the latest version
- Test Environment: Reproduce the issue in a clean test environment
- Gather Information: Collect logs, screenshots, and reproduction steps
What to Include in Support Requests
- Your app name and package name
- Android version and device information
- SDK version you're using
- Detailed description of the issue
- Steps to reproduce the problem
- Screenshots or screen recordings (if applicable)
- Console logs filtered by
teads#LoggerBridge - Validation Tool session URL (if applicable)
Common Issues & Quick Solutions
Integration Issues
Symptoms: Ads not loading, crashes, integration problems
Quick fix: Check Prerequisites → Run Validation Tool → Review Troubleshooting Guide
Performance Issues
Symptoms: Slow loading, memory leaks, battery drain
Quick fix: Profile with Android Studio → Check lifecycle cleanup → Review Best Practices
Revenue Issues
Symptoms: Low fill rates, poor performance
Quick fix: Verify app-ads.txt → Check privacy compliance → Contact account manager
Feedback & Feature Requests
GitHub Issues: Report Issues